Frequently asked questions
How do I download my purchase?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Do I receive updates for the sceneries I purchase?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How do I contact customer support?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do i acquire Azrsim products under a commercial/academic license?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I request a custom scenery on demand?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
